Question 1

Which of the following is true of competency models?

Accepted Answer

A)   They help HR professionals ensure that all aspects of talent management are aligned with an organization's strategy.
B)   They identify and describe a few competencies required for success in a particular occupation or set of jobs.
C)   They are only applicable to middle managers of an organization.
D)   They focus more on tasks and outcomes and not on how people work.
E)   They are only created for different occupational groups in an organization.F) B) and C)
G) A) and D)

Question 2

Koland Corp.is an interior design firm based in California.The firm has a team of interior designers working closely with manufacturers to create home décor products.In the context of a work flow analysis,the interior designers,manufacturers,and home décor products required to provide interior design services collectively constitute the _____.

Accepted Answer

A)   outputs
B)   jobs
C)   work processes
D)   operating procedures
E)   inputsF) B) and E)
G) All of the above

Question 3

Incumbents are the best source of information for a job analysis.

Accepted Answer

A) True 
 B)False

Question 4

In the context of work flow design,which of the following best describes a position?

Accepted Answer

A)   the set of duties performed by a person
B)   a set of related duties fulfilled by many employees
C)   an aggregate of similar jobs
D)   the set of skills and abilities that is required of a person in a job
E)   the collection of tasks that constitute the complete organizational processF) B) and E)
G) B) and D)

Question 5

Bitstar Global Inc.is a soft-drink manufacturing company.Kelly,the production manager,works with a human resource consultant to design a new work flow for the production unit.Together they define the necessary inputs.These include raw materials,information,human resources,and _____.

Accepted Answer

A)   skills
B)   outputs
C)   work processes
D)   equipment
E)   activityF) A) and E)
G) B) and E)

Question 6

A manager of a functional department would require skills in aligning employees' efforts with the organization's higher-level goals.This is a valid statement because

Accepted Answer

A)   employees in a functional department need to work in a team.
B)   broad responsibilities are assigned to employees working in a functional department.
C)   employees in functional departments tend to identify more with their own departments.
D)   employees expect their managers to empower them by allowing them to work in self-managing teams.
E)   employees in such departments tend to work in cross-functional teams.F) All of the above
G) A) and B)

Question 7

The Position Analysis Questionnaire (PAQ)is meant to be completed by job incumbents.

Accepted Answer

A) True 
 B)False

Question 8

Adam,an HR executive observes that telework or telecommuting has been a rising trend.He considers developing a policy to allow telecommuting at his company.Which of the following statements is a fact about telecommuting that would support implementing this policy?

Accepted Answer

A)   Telecommuting may support a strategy of corporate social responsibility.
B)   Organizations that use telecommuting require more office space.
C)   Employees telecommuting may have greater absences from work.
D)   A telework arrangement is easy to set up for manufacturing workers.
E)   A telework arrangement is difficult to set up for people in managerial,professional,or sales jobs.F) C) and E)
G) D) and E)

Question 9

Samcys Services Inc.specializes in providing round-the-clock building security services to multinational companies.Samcys selects security guards,conducts background checks,provides them with uniforms and training,and schedules guards to patrol and monitor security at clients' facilities.In the work flow analysis for Samcys,which of the following terms best describes the security services?

Accepted Answer

A)   outputs
B)   inputs
C)   resources
D)   jobs
E)   processesF) C) and D)
G) A) and C)

Question 10

A survey of employee satisfaction among a county's 9-1-1 dispatchers found that employees struggle to keep up with calls,feel little or no control over their situation,and constantly worry about making mistakes.A suggestion is made to simplify the jobs in order to deal with these sources of dissatisfaction.Why would simplifying the jobs be beneficial in this case?

Accepted Answer

A)   The employees face few challenges already.
B)   The costs of employee errors are severe.
C)   The scope for employee errors is minimal.
D)   The employees do not engage in multitasking.
E)   The information-processing requirements of the job are minimal.F) None of the above
G) A) and B)

Question 11

N-Pax Technology Corp. ,a microchip manufacturing company,is hiring for the position of marketing manager for its new division.Nathan,the HR manager,considers the requirements of the job,including the necessary knowledge,level of proficiency,enduring capabilities,and other personality traits,such as persistence or motivation to achieve.Which of the following documents includes these considerations to help Nathan in selecting a candidate?

Accepted Answer

A)   job description
B)   job definition
C)   job evaluation
D)   job scope
E)   job specificationF) C) and E)
G) D) and E)

Question 12

Clean N Green is a two-year-old company that makes wind turbines.The business owner,Janelle,is struggling to compete.Finding enough employees who know how to do the work has been difficult,and Janelle believes that her labor costs are too high because she cannot afford to match the prices of her nearest competitors.To help with these problems,Janelle hires a new HR manager,Dylan.Dylan recommends they start by bringing in an industrial engineer.How is this approach to job design most likely to help Clean N Green?

Accepted Answer

A)   by reducing injuries among workers
B)   by giving employees feedback about performance effectiveness
C)   by simplifying work and increasing output per worker
D)   by motivating workers to do their best
E)   by enlarging employees' jobsF) C) and E)
G) A) and D)

Question 13

The role of the Occupational Safety and Health Administration in occupational settings ergonomics is restricted to setting guidelines and inspecting instances of violation.

Accepted Answer

A) True 
 B)False

Question 14

Sairs Info Solutions is a firm that develops software applications for other companies.After the company moves into a new office space,most of the employees complain about the lack of comfortable seating arrangements.Following up on the complaint,the HR department advises management to invest in studying the ergonomics of the new office space.Which of the following would serve as an incentive for the company to invest in the study of ergonomics?

Accepted Answer

A)   Ergonomics empowers employees by giving them decision-making authority.
B)   Ergonomics reduces the physical strain on employees performing a job.
C)   Ergonomics reduces the number of reporting relationships in a job.
D)   Ergonomics enlarges jobs by moving employees among different jobs.
E)   Ergonomics increases a job's mental demands.F) A) and E)
G) C) and D)

Question 15

Work processes are the activities that a work unit's members engage in to produce a given output.

Accepted Answer

A) True 
 B)False

Question 16

Richard,a researcher,is of the opinion that organizations should empower employees,and suggests this should be done by designing work to be done by self-managing teams.Which of the following statements would validate Richard's argument?

Accepted Answer

A)   Self-managing teams are highly involved in decision making.
B)   Self-managing teams do not have the authority to schedule work or hire team members.
C)   Organizations do not have to incur additional training expenditures.
D)   Team members do not have to perform a wide variety of tasks,and they view their effort as significant.
E)   Self-managing teams consume more time and result in lower productivity.F) A) and C)
G) B) and D)

Question 17

Which of the following is a strategy used by the Occupational Safety and Health Administration to increase ergonomic job design?

Accepted Answer

A)   issuing regulations rather than guidelines for industries
B)   penalizing companies that allow employee participation in ergonomic redesign
C)   enforcing violations of its requirement that employers have a general duty to protect workers from hazards,including ergonomic hazards
D)   levying fines on employers who issue computers with keyboards instead of touchscreen tablets
E)   working with organizations to design workspaces in such a manner that they meet the standards of ergonomicsF) A) and B)
G) A) and C)

Question 18

Describe the relationship between work flow design and an organization's structure.

Accepted Answer

Work flow takes place in the context of ...

Question 19

Which of the following statements is true of work flow analysis?

Accepted Answer

A)   Information cannot be considered to be an input because it is not tangible.
B)   All outputs must be strictly measured in terms of quantity.
C)   Outputs may be tangible or intangible products of the work processes.
D)   Quality standards are not a key criterion in the process of work flow analysis.
E)   Inputs and outputs are only the two stages required to represent a complete work flow cycle.F) All of the above
G) None of the above

Question 20

According to the Job Characteristics Model,_____ refers to the job characteristic that reflects the degree to which a job allows an individual to make decisions about the way the work is carried out.

Accepted Answer

A)   task knowledge
B)   task ability
C)   skill variety
D)   autonomy
E)   feedbackF) C) and E)
G) A) and E)

Exam 4: Analyzing Work and Designing Jobs

The Position Analysis Questionnaire (PAQ)is meant to be completed by job incumbents.

Correct Answer
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Which of the following is a strategy used by the Occupational Safety and Health Administration to increase ergonomic job design?

Correct Answer
verified

Correct Answer
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Which of the following is true of competency models?

Correct Answer
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Correct Answer
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Correct Answer
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A manager of a functional department would require skills in aligning employees' efforts with the organization's higher-level goals.This is a valid statement because

Correct Answer
verified

The role of the Occupational Safety and Health Administration in occupational settings ergonomics is restricted to setting guidelines and inspecting instances of violation.

Correct Answer
verified

Bitstar Global Inc.is a soft-drink manufacturing company.Kelly,the production manager,works with a human resource consultant to design a new work flow for the production unit.Together they define the necessary inputs.These include raw materials,information,human resources,and _____.

Correct Answer
verified

Adam,an HR executive observes that telework or telecommuting has been a rising trend.He considers developing a policy to allow telecommuting at his company.Which of the following statements is a fact about telecommuting that would support implementing this policy?

Correct Answer
verified

In the context of work flow design,which of the following best describes a position?

Correct Answer
verified

Correct Answer
verified

Work processes are the activities that a work unit's members engage in to produce a given output.

Correct Answer
verified

Richard,a researcher,is of the opinion that organizations should empower employees,and suggests this should be done by designing work to be done by self-managing teams.Which of the following statements would validate Richard's argument?

Correct Answer
verified

According to the Job Characteristics Model,_____ refers to the job characteristic that reflects the degree to which a job allows an individual to make decisions about the way the work is carried out.

Correct Answer
verified

Describe the relationship between work flow design and an organization's structure.

Correct Answer
verified
Work flow takes place in the context of ...
View Answer

Correct Answer
verified

Which of the following statements is true of work flow analysis?

Correct Answer
verified

Correct Answer
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Incumbents are the best source of information for a job analysis.

Correct Answer
verified

Exam 4: Analyzing Work and Designing Jobs

The Position Analysis Questionnaire (PAQ)is meant to be completed by job incumbents.

Correct AnswerverifiedShow Answer

Which of the following is a strategy used by the Occupational Safety and Health Administration to increase ergonomic job design?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Which of the following is true of competency models?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

A manager of a functional department would require skills in aligning employees' efforts with the organization's higher-level goals.This is a valid statement because

Correct AnswerverifiedShow Answer

The role of the Occupational Safety and Health Administration in occupational settings ergonomics is restricted to setting guidelines and inspecting instances of violation.

Correct AnswerverifiedShow Answer

Bitstar Global Inc.is a soft-drink manufacturing company.Kelly,the production manager,works with a human resource consultant to design a new work flow for the production unit.Together they define the necessary inputs.These include raw materials,information,human resources,and _____.

Correct AnswerverifiedShow Answer

Adam,an HR executive observes that telework or telecommuting has been a rising trend.He considers developing a policy to allow telecommuting at his company.Which of the following statements is a fact about telecommuting that would support implementing this policy?

Correct AnswerverifiedShow Answer

In the context of work flow design,which of the following best describes a position?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Work processes are the activities that a work unit's members engage in to produce a given output.

Correct AnswerverifiedShow Answer

Richard,a researcher,is of the opinion that organizations should empower employees,and suggests this should be done by designing work to be done by self-managing teams.Which of the following statements would validate Richard's argument?

Correct AnswerverifiedShow Answer

According to the Job Characteristics Model,_____ refers to the job characteristic that reflects the degree to which a job allows an individual to make decisions about the way the work is carried out.

Correct AnswerverifiedShow Answer

Describe the relationship between work flow design and an organization's structure.

Correct AnswerverifiedWork flow takes place in the context of ...View AnswerShow Answer

Correct AnswerverifiedShow Answer

Which of the following statements is true of work flow analysis?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Incumbents are the best source of information for a job analysis.

Correct AnswerverifiedShow Answer

Correct Answer
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Correct Answer
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Correct Answer
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Work flow takes place in the context of ...
View Answer

Correct Answer
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Correct Answer
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