Question 1

Cross-culturally, people are probably best at decoding basic, simple ________ in facial expressions.

Accepted Answer

emotions

Question 2

Two important dimensions of information richness are

Accepted Answer

A)  the degree to which information is synchronous and the extent to which both parties can receive non-verbal and paraverbal cues.
B)  the degree to which information is asynchronous and the extent to which both parties can receive non-verbal and paraverbal cues.
C)  the degree to which information is synchronous and the extent to which both parties can receive paraverbal cues.
D)  the degree to which information is asynchronous and the extent to which both parties can receive paraverbal cues.
E)  the degree to which information is synchronous and the extent to which both parties can receive non-verbal cues.F) C) and D)
G) A) and C)

Question 3

Showing up late for a meeting is a sign of success in

Accepted Answer

A)  Japan.
B)  the United States.
C)  Canada.
D)  Brazil.
E)  GermanyF) A) and C)
G) A) and D)

Question 4

Which of the following provides information in a 360-degree feedback system?

Accepted Answer

A)  Clients
B)  Employees
C)  Peers
D)  Superiors
E)  All of the aboveF) B) and E)
G) A) and B)

Question 5

In order for a receiver to understand a communicated message, he or she must first ________ the message.

Accepted Answer

A)  filter
B)  encode
C)  decode
D)  transmit
E)  integrateF) A) and B)
G) A) and C)

Question 6

Computer-mediated groups perform more ________ than face-to-face groups.

Accepted Answer

The answer of Computer-mediated groups perform more ________ than face-to-face...

Question 7

The richest of communications media is ________.

Accepted Answer

face-to-fa...

Question 8

An adequate explanation for a policy decision can reduce employees' tendencies to retaliate.

Accepted Answer

A) True 
 B)False

Question 9

Jack spends much of his time speaking up to others in the organization about his concerns and disagreements about the organization's practices.As a result, he tends to experience much more work stress than his co-workers who choose to be silent.

Accepted Answer

A) True 
 B)False

Question 10

Employees who are conscientious and extraverted are more likely to speak up.

Accepted Answer

A) True 
 B)False

Question 11

The focus of effective branding is tangible aspects of the employment experience.

Accepted Answer

A) True 
 B)False

Question 12

While Europeans favour an extended gaze, most Latin Americans avoid this form of communication.

Accepted Answer

A) True 
 B)False

Question 13

Jake has described something to you that you have never heard about.All employees in his organization are allowed to write down and submit ideas for improvements.What is this called?

Accepted Answer

A)  Employee survey
B)  360-degree feedback
C)  Suggestion system
D)  Survey feedback
E)  Telephone hotlineF) B) and D)
G) None of the above

Question 14

The ________ occurs when people avoid communicating unfavourable news to others.

Accepted Answer

The answer of The ________ occurs when people avoid communicating...

Question 15

The tendency for information to be watered down or stopped altogether during transmission is ________.

Accepted Answer

The answer of The tendency for information to be watered...

Question 16

In an electronic meeting, men are more likely to offer the first idea.

Accepted Answer

A) True 
 B)False

Question 17

Research suggests that

Accepted Answer

A)  employees with good performance ratings are more likely to be informed of those ratings than employees with bad ratings.
B)  employees with good performance ratings are less likely to be informed of those ratings than employees with bad ratings.
C)  employees with good and bad performance ratings are just as likely to be informed of these ratings.
D)  employees with good and bad performance ratings are just as unlikely to be informed of these ratings.
E)  employees are seldom informed about their performance regardless of how they have performed.F) C) and D)
G) B) and E) A

Question 18

The grapevine can transmit information relevant to the performance of an organization as well as personal gossip.

Accepted Answer

A) True 
 B)False

Question 19

360-degree feedback systems usually focus on

Accepted Answer

A)  bottom-line performance.
B)  behavioural competencies.
C)  group performance.
D)  individual performance.
E)  all aspects of performance.F) C) and E)
G) A) and D) B

Question 20

The mum effect is a good example of

Accepted Answer

A)  moderately high information richness.
B)  poor cross-cultural communication.
C)  information overload.
D)  filtering.
E)  ineffective decoding.F) A) and C)
G) B) and E)

Exam 10: Communication

Cross-culturally, people are probably best at decoding basic, simple ________ in facial expressions.

Correct Answerverifiedemotions

Two important dimensions of information richness are

Correct AnswerverifiedShow Answer

Showing up late for a meeting is a sign of success in

Correct AnswerverifiedShow Answer

Which of the following provides information in a 360-degree feedback system?

Correct AnswerverifiedShow Answer

In order for a receiver to understand a communicated message, he or she must first ________ the message.

Correct AnswerverifiedShow Answer

Computer-mediated groups perform more ________ than face-to-face groups.

Correct AnswerverifiedShow Answer

The richest of communications media is ________.

Correct Answerverifiedface-to-fa...View AnswerShow Answer

An adequate explanation for a policy decision can reduce employees' tendencies to retaliate.

Correct AnswerverifiedShow Answer

Jack spends much of his time speaking up to others in the organization about his concerns and disagreements about the organization's practices.As a result, he tends to experience much more work stress than his co-workers who choose to be silent.

Correct AnswerverifiedShow Answer

Employees who are conscientious and extraverted are more likely to speak up.

Correct AnswerverifiedShow Answer

The focus of effective branding is tangible aspects of the employment experience.

Correct AnswerverifiedShow Answer

While Europeans favour an extended gaze, most Latin Americans avoid this form of communication.

Correct AnswerverifiedShow Answer

Jake has described something to you that you have never heard about.All employees in his organization are allowed to write down and submit ideas for improvements.What is this called?

Correct AnswerverifiedShow Answer

The ________ occurs when people avoid communicating unfavourable news to others.

Correct AnswerverifiedShow Answer

The tendency for information to be watered down or stopped altogether during transmission is ________.

Correct AnswerverifiedShow Answer

In an electronic meeting, men are more likely to offer the first idea.

Correct AnswerverifiedShow Answer

Research suggests that

Correct AnswerverifiedA

The grapevine can transmit information relevant to the performance of an organization as well as personal gossip.

Correct AnswerverifiedShow Answer

360-degree feedback systems usually focus on

Correct AnswerverifiedB

The mum effect is a good example of

Correct AnswerverifiedShow Answer

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emotions

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face-to-fa...
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A

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