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Exam 11: Human Resource Management: Finding and Keeping the Best Employees

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Question 81

Multiple Choice

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If a firm wants to know why valuable employees are leaving the company,it will conduct ____________.

A) performance appraisals
B) job inventories
C) job simulations
D) exit interviews

E) All of the above
F) A) and B)

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Question 82

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One challenge faced by today's human resource managers is the fact that workers overseas often work for lower wages and are subject to fewer laws and regulations.

A) True
B) False

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Question 83

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Central Communications,a company that provides land line,cell phone,Internet,and television services for residential customers experienced poor customer call care ratings with its overseas call center service.As a recent Introduction to Business student,you would suggest that Central implement home-based call agents.This will cost them a little more in office space and benefits,but it will certainly increase its customers' perception of their service.

Internal promotions from within the company)are a cost effective way of filling positions within a firm because the employees filling the position are already familiar with the organization's culture and procedures.

Ramona is a recent HR hire for a security firm that hires retired law enforcement officers to provide security for retail malls across the nation.Her supervisor was impressed with Ramona's knowledge of current laws with respect to hiring practices,but asked her to quickly get up to speed on compensation and training laws.This is a reasonable request if Ramona plans to stay in the HR field.

What are the main provisions of the Americans with Disabilities Act of 1990,and how have these provisions affected human resource management in American companies?

Job applications can ask about educational background and past job experience.

_____________ workers do not have the expectation of regular,full-time employment.

In coming years,high tech growth areas such as computers,biotechnology,and robots are likely to experience a:

What is the purpose of a performance appraisal? What are the major steps involved in the performance appraisal process?

Liz hired Max Maxwell right out of college! Max had brought a lot to the plate at the Brooklyn Sporting Goods firm where Liz served as Marketing Director over the baseball,basketball,and hockey lines.Yesterday,Max submitted his resignation after only one year on the job,and disclosed that he is leaving sporting goods and taking a job in Canada where he will be marketing a hockey aren A.Liz is beside herself and has decided to personally conduct an exit interview.In evaluating this situation,you agree that Liz is probably the best person to conduct this interview.

The prevalence of flatter corporate structures in recent years has increased the number of workers that firms promote.

The two most common compensation methods for teams are:

The time when all employees must be present in a flextime plan is referred to as:

At a large law firm,Gina works daily as a secretary from 9:00 A.m.until 1:00 p.m. ,when she is replaced by Cassie who works from 1:00 until 5:00 p.m.The arrangement Gina and Cassie have at the law firm is known as:

Help wanted ads,public and private employment agencies,and college placement bureaus are all ________ sources that human resource managers can use in the recruiting efforts.

A job ___________ is a statement that identifies the objectives of a job,the type of work to be done,the responsibilities and duties that are associated with the job,the working conditions,and the relationship of the job to other functions.

The Hay compensation system gives managers the flexibility to adjust pay for workers to reflect the value of their contribution to the firm.

When Zoe began her Ph.D.program at Vanderbilt University,she was immediately assigned to a female ________ who would serve as a coach and guide to shorten the learning curve and help Zoe meet the right people who could enhance her career.Her program also required ___________,where she would spend four to six weeks in different labs,gaining experience and exposure to a variety of research in her field of study.

Humphrey Communications uses a flextime plan,however,all employees must be on the job from 10:00 A.m.until 2:00 p.m.These hours are referred to as the: