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The usual way to measure customer satisfaction in the course of an HRM audit is to conduct experiments in controlled environments.

A) True
B) False

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A formal review of the outcomes of HRM functions, based on identifying key HRM functions and measures of business performance, is referred to as a(n)


A) balanced scorecard.
B) profit-and-loss statement.
C) evidence-based HRM.
D) job description.
E) HRM audit.

F) B) and D)
G) A) and B)

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